Here you’ll find the best selection of upcoming events including tailor-made workshops and awareness sessions. They’re a great way to make sense of what’s happening in the constantly evolving world of digital marketing, meet like-minded businesses, and most importantly, access insights from experts.

28 May 2019

ETAG Tech Tuesday: Managing Your Online Reputation – Edinburgh

Digital Tourism Scotland

Date & Time:

May 28, 2019, 8:30 am - 10:30 am


Google Digital Garage - Edinburgh

42 Shandwick Place



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Disabled Access

Please contact the event organiser for more information

Visitors are talking about your brand online, but are you aware of what they are saying? It’s not just TripAdvisor, but many other online platforms including Twitter, Facebook and Google My Business that they are using to decide whether to engage with you or not.

Awareness session content

  • Different forms of Customer feedback
  • How to get more customer feedback
  • How to deal with negative feedback
  • How to monitor online reputation in real-time

What will I learn?

  • An explanation of the visitor journey
  • A deep dive into Google My Business
  • Which review systems are best for your business
  • Monitoring your online reputation (both personal and business)
  • How best to gather more feedback from your customers


08.30-09.00 Breakfast rolls
09.00-10.00 Presentation
10.00-10.30 Networking

Who should attend?

This awareness session is for everyone with a tourism business who wants to learn how to improve their online reputation and perhaps keep an eye on their competitors.


Your personal information is processed by us in accordance with our privacy notice and data protection legislation. You can find more information by visiting our privacy notice here.

Important notes:

  • Once registered, you will receive automatic email reminders prior to the workshop as well as as a link to the feedback form on the day of the workshop. In order to receive the link to the slides and any further communication, please give your consent when registering for this event.
  • DTS events are aimed at tourism businesses only who operate on a B2C (Business to Consumer) or B2B (Business to Business) basis. Unfortunately, we can’t offer places to intermediaries, consultants or suppliers of services. 

DTS is a partnership programme supported by VisitScotland, Scottish Enterprise, Business Gateway, Highlands and Islands Enterprise, Skills Development Scotland, Scottish Government and Scottish Tourism Alliance. The workshops and awareness sessions are delivered by Elevator. 

This event is brought to you in collaboration with Edinburgh Tourism Action Group.

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